Sherman & Associates, Inc. use a visual communication tool that allows our technicians to provide a higher standard of support while significantly reducing call times. With just a simple click on a web link, and with no prior setup necessary, technicians can remotely view the user's desktop, chat with the user through a chat window, and optionally share control of their computer.

Network Design & Implementation

Whether you are adding a new office or upgrading your existing one, we can help you design a solution that is guaranteed to fit your current and future business needs. Your network is the foundation of your system and care should be taken when choosing the right technology. As your business grows, Sherman & Associates, Inc.can ensure that your network meets and supports increasing demand.

It is easier for support technicians to diagnose problems by seeing them rather than having users try to describe what they are seeing. Most support calls require some degree of coaching and training to resolve the issue and prevent repeat incidents. This coaching and training can be accomplished while on the phone and by using chat session and remote viewing capabilities. Complex issues often require the technician to remote-control the user's mouse and keyboard to solve the problem quickly.

Bottom Line Benefits:

• Improve customer satisfaction
• Resolve problems more quickly and in full view of the user
• Faster problem resolution means reduced costs
• Reduce the number of repeat incidents
• Reduce onsite visits by support technicians